Most booking issues are easy to avoid with a short checklist. Before you pay, take a few minutes to confirm the details that matter for a smooth pickup and return.
Confirm the essentials
- Pickup and drop-off locations and times are correct
- The selected vehicle matches your group size and luggage
- The total price includes what you expect (rental, applicable taxes, chauffeur where relevant)
- The booking reference and contact details are accurate
Documents and requirements
For self-drive rentals, keep a valid driving licence and a government-issued ID ready. For chauffeur-driven trips, only an ID is needed for passengers. Confirming requirements in advance avoids delays at pickup.
Our Cancellation and Refund Policies explain charges by timing and how refunds are handled. A quick read before booking helps you plan with confidence.
Plan the handover
Share your flight or train details for airport transfers so the chauffeur can track arrival. For self-drive, agree the pickup point and inspect the vehicle together at the start. A clear handover makes the return just as simple.
